FAQ's

Q: What is sublimation?
A: When sublimation inks are heated to 400°F, they turn into a gas and form a permanent bond to 100% polyester fabric or items that have a polymer coating. The result is a premium full-colour, photographic-quality image that will not crack, peel or wash away from the substrate.

Q: What are the benefits of sublimating garments?
A: We can take your design or our graphic artist can develop a unique concept with your input.
You can have unlimited design features, embellishments, logo’s, fades, swirls. Let your imagination run wild.

Q: What is the minimum number of garments I have to order for sublimation?
A: Eleven

Q: What information do you need to start the order process?
A: What style garment - We have customised designs for different sports as in Cricket, Baseball, Netball etc. We also offer long and short sleeved polo shirts.
Sizing - We have size sets for most of our designs.
Artwork - Our artist usually designs three concepts for consideration including all embellishments. We will make changes to artwork FOC but retain the right to charge if the changes become protracted.
Fabric - We produce in 100% polyester, mesh and jersey.

Q: What is the production time of a sublimated garment?
A: From sign off of the final artwork, approximately 5 – 6 weeks.

Q: I only have a week until our first game and I need a uniform can you help?
A: We have a number of local suppliers where we can source a wide range of garments covering most sports. You can browse their catalogues in our store or online on the Cooper site in the catalogue section. When you have made your choice you need to work out sizing and what embellishments you need ie Logo’s, names numbers. We usually heat press embellishments.

Q: What other services do you offer?
A: For a really professional look we can embroider your garments. There is a one off set up fee. Costs vary dependant on how many colours and the complexity of the logo. This usually takes about a week after the strike off is approved. An alternative to embroidery is heat pressing. We use ultra-thin Italian film which is cut or printed with an extensive range of finishes including 3D, metallic and glitter. There is no set up fee and no heavy backing to irritate your skin. It is also a quick process. For larger garment runs we can screen print, prices again are dependent on complexity of image and number of colours. We can print 100% cotton garments in store, no minimums and with a fast production time. We source our cotton T shirts from Sportage which are high quality and absorb the ink to give an excellent finish. You can browse their catalogue in store or online on the Cooper Teamwear site in the catalogue section.

Q: Do you have a showroom so I can look at samples and discuss our uniform needs?
A: We have a showroom full of samples at Unit 19/56 Buffalo Rd, Gladesville 2111. 

Q: What are your trading hours?
A: Our official trading hours are 9 – 5.30 Monday to Friday. Other times are by appointment.
We try to be flexible and often start early and finish late, if we are in the showroom we are working!

Q: How can I pay you?
A: Payment is cash on delivery on smaller orders. On larger orders a deposit of 25% is required. We take credit cards, bank transfers and cheques.

Q: Can we use the artwork you have created for other garments?
A: We have spent many painstaking hours, heaps of sweat and tears and a lot of our money creating our patterns
and designs for players all over Australia to enjoy so please respect this and do not pass them to anyone for the
purposes of being copied, replicated or otherwise improperly used.

Q: Do we pay for artwork?
A: The creation of your artwork is part of our offer. We usually develop two or three designs in conjunction with your ideas.
Generally we do not charge for artwork but in certain circumstances ie many design changes there may be a charge applied.
Logos / artwork should be supplied in the correct vector format ie photoshop, adobe illustrator  or corel draw. Any other format may lead to our graphic artist redrawing the artwork which will incur a small charge.

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